Imove International Removals Ltd
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Imove International Removals Ltd is rated 4.43 stars by Reviews.co.uk based on 81 merchant reviews

4.43 / 5 Rating
81 Reviews
We used this company for our move from London to Auckland (NZ). The experience was really good at first, but when we received our boxes in Auckland, one was missing with parts for our baby's cot. At first they wouldnt want to hear anything as I didnt subscribe to an insurance (I didnt complain about the various things that arrived broken, but i thought delivering all the 25 boxes without missing one was the bare minimum we could expect from a moving company), I then had to escalate and speak to someone higher in the hierarchy, they first told me that they would cover the cost for replacing the cot...and then went silent. After 2 months I had to send them an email every week to have an update and it was always "we ll come back in a few days" (of course they did not) ... more than 2 months after my complaint (and 6 months after they collected the boxes in London to send them to Auckland) we are now left without a cot bed for our 10 month old baby and we have to buy another one for £300 as they cant replace the parts or even refund the cost. Needless to say that I am very disappointed, we paid top money for that move hoping it would go well but not only did they lose a box but the interaction to try and get a refund was very slow and painful. There are so many other moving companies, I would strongly advise to go with someone else.
This company is SHOCKING. Lots of hidden costs - about £1000 - long delays and rude when they don’t ignore you. Which is most of the time. AVOID AVOID AVOID
I wanted to take a few items of new furniture to my house in Spain which I couldn't buy out there. As it wasn't a full move I needed a 'groupage' service. I had several quotes and whilst IMove was in line with the others on price more or less I chose them solely on the basis of their reviews. Whilst there were a few horrors they seemed to receive 5star reviews pretty consistently. There was one poor review in particular which concerned me so I asked Aaron what had happened and he was very happy to give me Imove's side of the story in detail. He came across as very open and transparent and I believed him. There are always 2 sides to a story so if you are thinking of using IMove and are concerned by a bad review my advice is ask them about it. Moving on Aaron and then Michaela were both superb. Professional but friendly and once I was committed Michaela kept in regular touch always updating me when she said she would and generally going the extra mile to keep me informed. The crews at both ends were also friendly, polite and treated my furniture with care. So all in all I would certainly recommend IMove and wouldn't hesitate to use them again. Thanks guys! Ros