Imove International Removals Ltd
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International Removals FAQ

1.    When should I contact International Removal Companies to organise my International removal.    
2.    How do I arrange for a quotation for my forthcoming international removal?    
3.    How are the removal costs calculated?    
4.    What will the removal quote include?    
5.    What will the removal quote exclude? 
6.    How much notice must I give to book a date for packing and collection?    
7.    When do I pay for my international removal?     
8.    Who will be my contact at IMOVE?     
9.    What happens when my shipment arrives at its destination?
10.  What advice can you give me on planning my international removal?
11.  Are there any items I should not include in my shipment?
12.  Can I pack myself?
13.  Can IMOVE Store my goods prior to being shipped?
14.  Does IMOVE employ qualified international packers?
15.  How can I protect my International shipment?

1. When should I contact International Removal companies to organise my overseas move?

IMOVE recommend that you begin your search for a qualified international removal company at least 6 to 8 weeks prior to your intended removal date. This will allow enough time to obtain competitive quotations and make all the arrangements.

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2. How do I arrange for a quotation for my forthcoming international removal?

Either click on our request a quote link on the right, or call us FREE on 0800-998-7024 to discuss your requirements.

We can arrange a free no obligation home survey if required. One of our experienced estimators will visit you to assess the volume of the goods you wish to move. He will discuss all aspects of your move such as any specialist crating requirements, access at your property, parking suspensions or permits. It will be very helpful if you have a clear idea of exactly the items you wish to move or store. However he will be able to provide quotes for any number of alternatives if required

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3. How are the removal costs calculated?

Quotes are based on the total volume of your goods. Volume is either in cubic feet or cubic meters.

To calculate the volume of any given item multiply the length, width and height in feet to give the total cubic foot of the item. Quotes are based on the Ocean freight costs, destination agents charges, labour costs, packing, material costs, fuel costs, and vehicle standing costs, plus incidentals if applicable such as crating, and parking suspension costs.

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4 What will the removal cost include?

Quotes typically include the following:

  • Full export packing and wrapping service by our trained staff
  • Supply packing materials
  • UK haulage costs from your residence to the port via our warehouse if necessary
  • Export customs clearance and preparation of Bills of Lading
  • Ocean freight charges to destination port, port terminal charges at destination
  • Customs clearance charges at destination
  • Delivery to residence of normal access, delivery up to 1st floor
  • Full unwrapping of furniture and disposal of packing materials.

However no two moves are the same, and our quote will be tailored to your requirements. Some quotes will exclude all charges at destination if you opt for a ’Port Only’ shipment.

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5. What will the removal cost exclude?

Quotes exclude the following:

  • Storage charges at origin and at destination
  • Import duties and taxes,
  • Goods and services tax (GST) in Australia
  • Quarantine examination charges, In Australia & New Zealand
  • Steam cleaning charges
  • Cargo dues in South Africa
  • Dock rent and demurrage charges
  • Handyman or maid services
  • Transhipment charges, hoist charges etc, due to bad access at destination address

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6. How much notice must I give to book a date for packing and collection?

We recommend that you give a minimum of two weeks notice, however if this is not possible we will do our best to book your preferred dates. Ideally as soon as you have you removal dates you should secure your booking with us. We will require you to complete as fully as possible the ’acceptance of quotation’ that accompanied your quote and return to us to secure your dates, this can also be completed online via our web site, just click onto the accept a quote button on the right to be directed to the form.

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7. When do I pay for my international removal?

We will invoice you when we receive your acceptance of quotation, Payment should be made prior or on collection of your goods. We accept payment by cheque, debit or credit card, and internet banking direct to our account.

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8. Who will be my contact at IMOVE?

When you entrust IMOVE with your overseas removal you will be allocated a personal move coordinator.

Your move coordinator will be your point of contact via direct dial telephone and personal email from acceptance of quotation to packing day and right through to delivery in your destination country.

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9. What happens when my shipment arrives at its destination?

Our appointed destination agent will contact you to arrange customs clearance and quarantine clearance.

Once you shipment is customs cleared they will arrange a suitable date for delivery of you possessions in your new home.

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10. What advice can you give me on planning my overseas move?

As soon as you know that you are going to be moving overseas start to think about separating the items you want to sell, store, ship, dispose, of or give away. It is a good idea to have in mind the items you wish to ship prior to requesting your quotations. Contact your chosen overseas removal companies at least two to three months prior to move date for a quotation. As moving day approaches separate the items you will need for to take with you and place them safely where there is no likelyhood of them being packed. Items such as passports, travel tickets, valuables, jewelry, medicines etc

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11. Are them any items I should not include in my overseas shipment?

  • Inflammable goods and substances
  • Firearms and Ammunition
  • Plants, Seeds, & Plant Material
  • All Foodstuffs, Perishables or otherwise
  • *Alcohol, narcotics and dangerous goods
  • Pornography
  • Feathers, furs, skins, tusks from endangered species; other items are subject to treatment.  

This is not an exhaustive list, and different countries have different regulations. It is advisable to check the regulations appertaining in your country of destination. These are provided with international quotation.

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12. Can I pack myself?

If you wish to pack yourself we will provide you if requested with all the materials you need. We do however strongly recommend that you take advantage of our professional packing service. We employ highly qualified staff to perform this skilled task. Our clients often wish to pack a few personal items themselves. Cartons and packing materials can be delivered to you in advance of the removal so that this can be done at your leisure.

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13. Can IMOVE store my goods prior to being shipped?

IMOVE can if required store your household goods either prior to being shipped or long term for those goods you many wish to leave in the UK. Our storage facility is HM Customs approved, and security protected. Many countries require you to being in the Country to clear you goods when they arrive, so if you are traveling prior to your arrival in your destination country, storage may well be required prior to shipment. We can then arrange shipment of your goods to coincide with your arrival overseas.

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14. Does IMOVE employ qualified international packers?

The most important aspect of any international move is the quality of the packing of your possessions.

All of our packers are trained to international standards in export packing skills. They will use the very latest packing techniques and materials to ensure your possessions reach their destination in exactly the same condition as when they left the UK.

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15. How can I protect my international shipment?

IMOVE International provides a very high quality service in the handling of your household goods and personal effects.  We take care to select the best possible agents to complete the delivery of your effects in the destination country.

However, the risks of moving goods around the world are many and varied and are frequently beyond our control.

For this reason it is advisable to protect your belongings for a sum equivalent to their replacement value at destination.

For that reason we offer the following: Standard Liability This is the option that we recommend.

Under this option we accept liability for any loss or damage to your effects until delivery to your chosen destination.

You will need to pay the appropriate premium and complete an ’Overseas Removal Valuation Form’.

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Call today for a FREE quote 0800 998 7024

Imove International Removals Ltd is rated 4.38 stars by based on 94 merchant reviews

4.38 / 5 Rating
94 Reviews
I was impressed by the communication. IMove dealt with all my queries and requests promptly and efficiently. The crew contacted me directly to advise on their arrival and kept to time. All together a good service and reasonably priced. Thank you.
We recently used Imove International to move all of our household items from UK to Thailand, and found the entire process from initial quote to final delivery very easy. We had a sole use 20ft container, which was perfect for the contents of our 2 bedroom house. The chap who came to do the quote was able to reassure us that the container lorry would be able to reach our house ok, as that was one of our worries. The 2 man packing team arrived at 8:30am on the Thursday and set about wrapping and boxing everything. I can't speak highly enough about how hard they worked that day - it was virtually impossible to get them to stop for a tea break. The only thing it would have been useful to know in advance at that stage was that they wanted us to remove the pedals from our 4 bicycles, and turn the handlebars so that they were in line with the wheels, but it was sorted in a matter of minutes. The following day a 3 man team turned up and completed the packing. The lorry was due a 12:00, but in fact got delayed until about 3:00pm. As the weather was good, the lads moved everything out on to the front drive in the meantime, in order to make the loading faster. I had asked the neighbours to leave the communal parking area free for the day, which made it much easier for the lorry to manoeuvre when it arrived. The loading only took about 30 minutes, and we waved goodbye to our goods, en route to Felixstowe Docks. The thing that amazed me most was that there was not a single scuff mark left on the internal walls of our newly decorated house! Imove had provided us with a link to a web portal which had all the details of our shipment updated on it, including estimated arrival date in Thailand. It also included the name of the ship our container was on, and I was delighted to discover a web site ( where I could track it's progress in real time. (Note to Imove - perhaps you could add that link to your web portal?). About a week before it was due to arrive in Thailand the agent at this end contacted us and talked us through all the paperwork necessary for customs clearance at this end. The ship arrived exactly on schedule, and we visited the agent to drop off passports, ID cards, etc that they needed to clear the shipment with customs. That went very smoothly, and when we returned to the agent to collect our documents we got to meet the driver who was going to deliver the shipment to our house in northern Thailand - a 700km journey. Luckily I was able to give him our exact location on Google Maps, which avoided the hassle of trying to explain a rather obscure location. The lorry arrived exactly on schedule, at 8:30 on a Sunday morning, and again it only took the 4 lads about 30 minutes to unload it. They did offer to unpack everything and remove all the packing materials, but we declined that, as most of our stuff will probably remain in boxes for the next few months while we build a new house here. So, all in all it was a very simple process, and very professionally managed.
The crew worked extra hard and returned on a Sunday to finish our packing. I can't thank them enough. Please feel free to select IMove with confidence. My bit of guidance or recommendation is to sort out the insurance ASAP.